Attwaters Jameson Hill is a law firm with a difference. We place people before profit, service before self-interest, and quality over quantity.

Of course, any firm can say they are different; proving it is another thing entirely.

So, let us prove it to you. Here is how we achieve the Attwaters difference.

The Attwaters Service Pledge

For every case we take on, we pledge to our clients:

1. We will always treat you politely, professionally, and with respect.
2. We will set out for you from the outset the general route that your matter may take.
3. We are great communicators – you’ll always know where your matter is up to.
4. We’re responsive – if we say we’ll ring you, then we’ll ring you.
5. We are transparent on costs – you’ll get no nasty surprises.
6. We will push your matter and stick to deadlines.
7. Any problem we identify will be accompanied by a solution.
8. We will act as soon as any concern is raised.

The Attwaters Client Club

Our Client Club is for every client, completely free of charge. It exists to ensure you, your family and your business have access to specialist legal advice whenever you find yourself in need of it. In addition, Client Club members will receive proactive support to explore any areas where you may benefit from additional legal protection, either now or in the future.

The benefits of our Client Club are as follows:

• Whenever you need legal advice, we are just a phone call away. We’ll always try to answer your legal enquiry. If actual legal work is needed to resolve your issue, we will quote a price – and of course you are then free to shop around.
• Whenever we carry out any work for you, you will benefit from the Attwaters Service Pledge.
• We will tailor our services to meet your personal needs.
• We’ll proactively explore your circumstances with you to see whether there are any legal protections that can be put in place to reduce delays, expense, tax and trauma down the line. Our aim is to provide you with a ‘Portfolio’ of documents – a Will, a Financial Lasting Power of Attorney (LPA) and a Health and Welfare LPA – to remove uncertainty and ensure all your affairs are in order.

Real-time feedback

We don’t wait until your matter has concluded to ask for feedback on our services. If there is a problem, we want to know before it’s too late to do anything about it.

We provide detailed client feedback forms to our clients both during and after their matter has concluded, so they can tell us in their own words what they appreciate about our service and what we could improve.

Investment in our staff

Over the years, we have built up a reputation for our expertise in the legal fields in which we practice. We have achieved this by encouraging and supporting our staff to specialise in their respective fields and ensuring they do not take on work for which they are not adequately qualified.

We could not maintain this reputation without investing in our people.

We provide extensive training and qualification opportunities for our staff to enable them to hone their expertise in their chosen practice area and take their next steps on the career ladder. We have sponsored dozens of employees to take industry recognised professional qualifications, and we provide training – and the time to do it – to all staff at every level of seniority. This ensures we can provide the most up-to-date, specialist advice and service to every client who walks through our door.

We also understand that our lawyers aren’t machines! We invest plentifully in our staff to ensure our fee earners enjoy a positive work-life balance, with a manageable caseload and support from our team of highly experienced assistants and paralegals.

Our values

Everything we do is governed by the values that run through the core of our business. Every action we take and every decision we make is guided by this set of beliefs, ensuring a consistent, high-quality experience for our clients every time they use us.

To find out more about the core values that drive our business, please read more about what we stand for here.

Now, let us prove it to you

To truly understand the Attwaters difference, you have to experience it for yourself. So, whatever your matter may be, do get in touch for a team of proactive, knowledgeable and caring lawyers who will work diligently to provide you with the legal solutions you are looking for.

Simply call us on 0330 221 8855 or email enquiries@attwaters.co.uk to see the Attwaters difference for yourself.