Our Service
Pledge
Our Service
Pledge
Any company can say they provide a great service – but whether they can provide it in practice is another question entirely.
We want to give our clients the confidence that they really will receive an excellent service from us. That’s why we make a promise – our Service Pledge – to every client who comes through our door. Whatever the matter that has brought you to us, and no matter which of our legal professionals you deal with, we pledge to provide you with an outstanding service – every lawyer, every time.
So, what does a quality service entail? As part of our Service Pledge, we promise:
- We will always treat you politely, professionally, and with respect.
- We will set out for you from the outset the general route that your matter may take.
- We are great communicators – you’ll always know where your matter is up to.
- We’re responsive – if we say we’ll ring you, then we’ll ring you.
- We are transparent on costs – you’ll get no nasty surprises.
- We will push your matter and stick to deadlines.
- Any problem we identify will be accompanied by a solution.
- We will act as soon as any concern is raised.
We look forward to showing you how we live up to our Service Pledge with every case we take on – including yours. For an excellent service, please get in touch on 0330 221 8855 or email enquiries@attwaters.co.uk.
Tony Brownlie, Partner, Head of Estate Administration
“I’d always wanted to work in the law, and love the challenge – every day goes so quickly when you are kept interested”
Stephanie Holmes, Partner, Family
“I’m a real people person, so I really enjoy the relationships I’ve built with my clients and my colleagues. Working here has taught me so much about how to deal with all kinds of people and to be a real team player.”
Wendy Edwards, Finance Director and COFA
“The amount of support we are given to learn, develop and progress in our careers is just phenomenal. Since I’ve been at Attwaters, I’ve been sponsored to undertake my MBA (Masters in Business and Finance Administration) and it’s had such a positive impact on my career”
Helen Wenham, Associate, Residential Property
“The moment my client is handed the key to their dream home – that moment is why I show up to work day in, day out. It’s the best feeling in the world, knowing that the months of hard work I have put in have all paid off.”
